Shipping Policy
Shipping Policy — PAWZILLA
Shipping Policy | PAWZILLA Wholesale
PAWZILLA ships wholesale pet supplies worldwide via DHL, FedEx, Aramex, and sea freight. Learn about lead times, shipping costs, customs, and tracking.
How We Ship
We ship to 50+ countries through a mix of express couriers, air freight, and sea freight — depending on your order size, destination, and timeline.
| Method | Best for | Transit time | Tracking |
| --------------------- | --------------------------------------------- | ------------------------ | ----------------------------------- |
| **DHL / FedEx / UPS** | Samples, small orders (<100 kg) | 3–7 business days | Door-to-door, full tracking |
| **Aramex** | Middle East & North Africa | 5–10 business days | Door-to-door, full tracking |
| **EMS** | Southeast Asia, South America, Eastern Europe | 7–15 business days | Door-to-door, full tracking |
| **Air freight** | Mid-size orders (100–500 kg) | 7–12 business days | Airport-to-airport or door-to-door |
| **Sea freight (LCL)** | Large orders (500 kg+) | 25–40 days port-to-port | Port-to-port, optional door-to-door |
| **Sea freight (FCL)** | Full container loads | 20–35 days port-to-port | Port-to-port, optional door-to-door |
We pick the best option for your destination, weight, and budget. Just tell us your target arrival date and we'll work backward.
Local Pickup & Yiwu Delivery
Free delivery within Yiwu: If your warehouse or pickup point is located in Yiwu city, we deliver your order to your designated address **free of charge**. Same-day or next-day delivery is usually available for in-stock items.
To arrange free Yiwu delivery, just confirm your warehouse address when placing the order. No minimum order quantity applies.
**Note:** This free delivery applies only to addresses within Yiwu city. **All international shipments are charged at cost** — we do not offer free international shipping on any order, sample or bulk. See the next section for international shipping costs.
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Lead Times
- In-stock products: Ships in 1–3 business days after payment clears.
- Custom / OEM products:** 7–25 days depending on complexity. Confirmed in your quote.
- Mixed orders: Lead time = the slowest SKU in the order. We confirm before production.
Order cutoff for same-day shipping: 14:00 China Standard Time (GMT+8).** Orders paid after cutoff ship the next business day.
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Shipping Costs
Shipping is quoted **separately from product cost** and depends on:
- Destination country & postal code
- Package weight & dimensions (volumetric weight applies for air)
- Carrier selected
- Declared value (for customs)
Sample orders: Shipping is quoted at cost with the best available rate for your destination. We confirm the shipping cost and method before charging.
**Bulk orders:** Per-kg or per-carton rates. We share carrier invoices for transparency.
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Tracking
- Every shipment gets a tracking number** sent to you on dispatch day.
- We monitor all in-transit packages and follow up with the carrier if anything stalls.
- You can also track on [17track.net](https://www.17track.net) using your tracking number.
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Customs, Duties & Taxes
- Import duties, VAT, and customs clearance fees** are the buyer's responsibility and are **not included** in the product or shipping price.
- We provide commercial invoices, packing lists, and certificates of origin (Form E, Form F, Form A) as needed.
- For DDP (Delivered Duty Paid) quotes, please ask — we can arrange this for many destinations at an additional fee.
- **Buyers are responsible for knowing their local import rules.** If a shipment is held or returned due to local restrictions, we cannot refund shipping costs, but we'll work with you on a replacement plan.
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Restricted Destinations
We do not ship to countries or regions under international sanctions. As of the latest update, this includes North Korea, Iran, Syria, and Crimea. If unsure, message us on WhatsApp before ordering.
Lost or Damaged Shipments
- In-transit damage:** Report within 48 hours of delivery with photos. We file a claim with the carrier and ship a replacement on confirmation.
- Lost shipments:** Carrier investigations take 7–30 days. Once confirmed lost, we ship a replacement or refund in full.
- Wrong address:** If a package is returned due to an address error, redelivery is at the buyer's cost.