Privacy Policy
Who We Are
PAWZILLA ("we", "us", "our") operates the website [pawzilla.cc] and related subdomains. We are a Yiwu, China-based wholesaler of pet supplies, serving business customers worldwide.
For the purposes of data protection law, PAWZILLA is the **data controller** of personal information collected through this website.
**Contact for privacy questions:**
- Email: [didi9919@163.com]
- WhatsApp: +86 182572006885 / +86 19034599135
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2. What Information We Collect
We collect the minimum information needed to serve you as a wholesale customer:
Information you give us
- Name, company name, and job title
- Email address, phone / WhatsApp number
- Shipping / billing address
- Payment information (processed by our payment provider; we do not store full card numbers)
- Account login credentials (if you create an account)
- Messages you send us (WhatsApp, email, contact form, etc.)
Information collected automatically
- IP address, browser type, device type, operating system
- Pages visited, time on page, referring URL
- Cookies and similar tracking technologies (see Section 6)
Information from third parties
- Shipping carriers (delivery status, address verification)
- Payment processors (fraud prevention, transaction confirmation)
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3. How We Use Your Information
We use personal information only for legitimate business purposes:
- ✅ To process and ship your orders
- ✅ To send order updates, shipping notifications, and tracking info
- ✅ To respond to your inquiries and provide customer support
- ✅ To send you product updates, wholesale pricing, and promotions (only if you've opted in)
- ✅ To detect and prevent fraud, abuse, and security incidents
- ✅ To comply with legal, tax, and regulatory obligations
- ✅ To improve our website, products, and customer experience
**We do not sell your personal information to third parties. Ever.**
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4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your data under the following legal bases:
| Purpose | Legal basis |
| ----------------------------- | ------------------------------------------ |
| Order processing and shipping | Contract performance |
| Customer support | Contract performance / legitimate interest |
| Marketing emails | Consent (you can unsubscribe anytime) |
| Fraud prevention | Legitimate interest |
| Tax / legal compliance | Legal obligation |
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5. Sharing Your Information
We share your information only with parties necessary to serve you:
- **Shipping carriers** (DHL, FedEx, Aramex, EMS, freight forwarders) — to deliver your order
- **Payment processors** — to process your payment securely
- **IT and hosting providers** — to operate our website and email
- **Professional advisors** (accountants, lawyers) — when needed for compliance
- **Government authorities** — when legally required (e.g., customs declarations)
All third parties are contractually required to keep your data confidential and use it only for the service they provide to us.
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6. Cookies
We use cookies and similar technologies to:
- Make our website work (essential cookies)
- Remember your preferences (functional cookies)
- Understand how visitors use our site (analytics cookies)
- Show you relevant offers (marketing cookies, only with your consent)
You can manage cookie preferences through your browser settings or our cookie banner. Disabling certain cookies may affect site functionality.
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7. International Data Transfers
We are based in China and serve customers worldwide. Your data may be transferred to and stored in China, where our servers and main operations are located.
For EEA / UK customers: we rely on **Standard Contractual Clauses (SCCs)** and other approved safeguards to ensure your data is protected to GDPR standards during transfer.
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8. Data Retention
We keep your information only as long as needed:
- **Order data:** 7 years (for tax, accounting, and warranty purposes)
- **Marketing subscription data:** Until you unsubscribe
- **Customer support messages:** 2 years from last contact
- **Website analytics:** 14 months (anonymized where possible)
After these periods, data is securely deleted or anonymized.
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9. Your Rights
You have the right to:
- 🔍 **Access** the personal data we hold about you
- ✏️ **Correct** inaccurate or incomplete data
- 🗑️ **Delete** your data (subject to legal retention requirements)
- ⏸️ **Restrict** or **object to** certain processing
- 📦 **Port** your data to another provider
- 🚫 **Withdraw consent** at any time (for consent-based processing)
- 📢 **Lodge a complaint** with your local data protection authority
To exercise any of these rights, email us at [privacy@pawzilla.com]. We respond within 30 days.
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10. Security
We protect your data with industry-standard safeguards:
- HTTPS / TLS encryption on our website
- Encrypted payment processing
- Access controls and authentication on internal systems
- Regular security reviews
- Staff training on data handling
No system is 100% secure, but we work hard to protect your information.
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11. Children's Privacy
Our website and services are **not directed at children under 16**, and we do not knowingly collect data from them. If you believe we've collected data from a minor, please contact us and we'll delete it.
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12. Links to Other Sites
Our site may link to third-party websites (carriers, social media, payment providers). We are not responsible for their privacy practices. Please review their policies separately.
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13. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated by email or a clear notice on our website.
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14. Contact Us
For any privacy-related question, request, or complaint:
- **Email:** [9919@163.com]
- **WhatsApp:** +86 18257006885 / +86 19034599135
- **Address:**311Building liwaigan Zoon, Yiwu City, Zhejiang, China
We aim to respond within 7 business days.